OUR PRIVACY POLICY

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Effective Date: 25/11/2025

WarmerRoof.com (“we,” “us,” or “our”) is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 (DPA 2018). This Privacy Policy explains how we, as the Data Controller, process your personal data when you visit our website, https://warmerroof.com (the “Site”).

1. Important Information and Who We Are

Purpose of this Policy: This policy gives you information on how WarmerRoof.com collects and processes your personal data through your use of this website.

Controller: WarmerRoof.com is the controller and responsible for your personal data.

Contact Details:

  • Full name of legal entity: Warmer Roof

  • Email address: sales@warmerroof.com

  • Postal address: The Workshop
    Manor Road,
    Marston Trading Estate,
    Frome, Somerset,
    BA11 4BN

 

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: Name, title.

  • Contact Data: Billing address, delivery address, email address, and telephone numbers.

  • Financial Data: Payment details (though typically processed by a third-party payment provider, not stored by us).

  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data: Information about how you use our website, products, and services (e.g., pages viewed, time spent).

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

 

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including:

  • Direct interactions: You may give us your Identity and Contact Data by filling in forms or corresponding with us by post, phone, email, or otherwise (e.g., when you request a quote, submit a query, or request marketing).

  • Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data and Usage Data using cookies and other similar technologies. (See Section 5: Cookies).

  • Third parties: We may receive personal data about you from third parties, such as analytics providers (like Google Analytics, based outside the UK/EEA, but subject to appropriate safeguards).

 

4. Lawful Basis for Processing (UK GDPR)

We will only use your personal data when the law allows us to. Under UK GDPR, we rely on the following lawful bases:

Purpose/ActivityType of DataLawful Basis for Processing
To provide quotes and fulfil contracts for roofing services.Identity, Contact, FinancialPerformance of a Contract with you or taking steps to enter into one.
To manage payments and collect debts due to us.Identity, Contact, FinancialPerformance of a Contract and Legitimate Interests (to recover debts).
To manage our relationship with you (e.g., notifying you about policy changes).Identity, Contact, MarketingPerformance of a Contract and Legal Obligation.
To deliver relevant website content and measure effectiveness.Technical, Usage, IdentityLegitimate Interests (to study how customers use our services, develop them, and inform our marketing strategy).
To send you marketing communications about our services.Identity, Contact, MarketingConsent (where required) or Legitimate Interests (for existing customers).

5. Cookies and Tracking Technologies

Our website uses cookies. Cookies are small data files stored on your device that help us provide better functionality.

  • Strictly Necessary Cookies: Essential for the website to function (e.g., managing a contact form submission). No consent required.

  • Analytical/Performance Cookies: Allow us to count visits and traffic sources to measure and improve the performance of our site (e.g., Google Analytics).

  • Targeting/Marketing Cookies: Record your visit to our website, the pages you have visited, and the links you have followed.

We seek your specific, informed, and unambiguous consent for all cookies that are not strictly necessary, typically via a clear cookie banner.

 

6. Disclosures of Your Personal Data

We may share your personal data with the parties set out below for the purposes set out in Section 4:

  • Internal Third Parties: Other companies within our group providing IT and system administration services.

  • External Third Parties:

    • Service providers acting as processors based in the UK who provide IT and system administration services.

    • Professional advisers including lawyers, bankers, auditors, and insurers.

    • HM Revenue & Customs, regulators, and other authorities based in the UK who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

7. International Transfers

We do not generally transfer your personal data outside the UK or the European Economic Area (EEA). If we do, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK government.

  • Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (e.g., International Data Transfer Agreements or Addendums).

 

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

9. Your Legal Rights (Data Subject Rights)

Under the UK GDPR, you have the right to:

  1. Request access to your personal data (commonly known as a “data subject access request” or DSAR).
  2. Request correction of the personal data that we hold about you.
  3. Request erasure of your personal data.
  4. Object to processing of your personal data where we are relying on a legitimate interest.
  5. Request restriction of processing your personal data.
  6. Request the transfer of your personal data to you or a third party (data portability).
  7. Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us using the details in Section 1.

Right to Complain: You have the right to make a complaint at any time to the supervisory authority for data protection issues in the UK, which is the Information Commissioner’s Office (ICO) (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.